Shipping & Returns Policy

At IRAYA, every item is made to order especially for you. As a result, production begins only after your order has been placed.

Processing Time

  • Orders are typically processed within 2–5 business days.
  • During busy seasons or promotional periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times after production:

  • United Kingdom: 2–5 business days
  • Europe: 5–10 business days
  • International: 7–15 business days

Please note that delivery times are estimates and may vary due to customs, weather conditions, or courier delays.

Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Returns & Refunds

As a print-on-demand brand, every product is made specifically for each customer. Because of this, we do not accept returns or exchanges for:

  • Ordering the wrong size.
  • Choosing the wrong colour.
  • Changing your mind after placing an order.
  • Buyer preference.

We encourage customers to carefully review the size guide and product details before completing their purchase.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we’ll make it right.

Please contact us within 30 days of delivery and include:

  • Your order number.
  • A clear photo showing the issue.
  • If multiple items are affected, one photo showing all affected products together.

Once your claim has been reviewed, we will arrange one of the following at no additional cost:

  • A replacement item, or
  • A full refund, where applicable.

There is no need to return the damaged or defective item unless requested.

Order Changes & Cancellations

Because orders enter production quickly, cancellations or modifications can only be made before production begins.

If you need to make changes, please contact us as soon as possible after placing your order. Once production has started, we cannot guarantee that changes or cancellations can be made.

Lost or Delayed Shipments

If your package appears to be lost or significantly delayed, please contact us and we will work with the shipping carrier to investigate the issue.

Contact Us

If you have any questions about your order or need assistance, please contact our customer support team.

Email: support@iraya.co.uk

We aim to respond to all enquiries within 1–2 business days.