Delivery Details

At IRAYA, every product is made to order with care. This means your order is created especially for you after it has been placed, helping us reduce waste and avoid overproduction.

Order Processing

  • All orders are processed within 2–5 business days.
  • Orders are processed Monday to Friday, excluding public holidays.
  • During peak seasons or promotional periods, processing times may be slightly longer.

Once your order has been produced, it will be dispatched to your chosen delivery address.

Estimated Delivery Times

  • United Kingdom

    2–5 business days

    Europe

    5–10 business days

    International

    7–15 business days

    Please note that these delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or courier delays.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (where available).

You can use this tracking information to monitor the progress of your delivery.

Shipping Costs

  • Shipping costs are calculated at checkout based on:

    • Delivery destination
    • Order size
    • Shipping method selected

    Any applicable taxes or customs charges for international orders are the responsibility of the customer unless otherwise stated.

Delayed Deliveries

Although we work with reliable shipping partners, unexpected delays may occasionally occur due to:

  • High shipping volumes
  • Severe weather
  • Customs inspections
  • Carrier service disruptions
  • Public holidays

We appreciate your patience and understanding if your order takes longer than expected.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

IRAYA cannot be held responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error after placing your order, please contact us immediately. We will do our best to update your order before it enters production.

Lost or Damaged Packages

If your order is lost in transit or arrives damaged, please contact us within 30 days of the estimated delivery date.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos (for damaged items)

Our support team will investigate the issue and, where appropriate, arrange a replacement or refund.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

Need Help?

If you have any questions regarding your order or delivery, please contact our customer support team.

Email: support@iraya.co.uk

We aim to respond within 1–2 business days.