Privacy Policy

Last Updated: June 2026

At IRAYA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number (if provided)
  • Billing address
  • Shipping address
  • Payment information (processed securely through our payment providers)

Order Information

  • Products purchased
  • Order history
  • Shipping method
  • Transaction details

Technical Information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage data
  • Cookies and similar technologies
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2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders.
  • Deliver your purchases.
  • Provide customer support.
  • Send order confirmations and shipping updates.
  • Improve our website and customer experience.
  • Prevent fraud and unauthorized transactions.
  • Comply with legal obligations.
  • Send promotional emails if you have chosen to receive them.

You can unsubscribe from marketing emails at any time.

3. Payment Information

IRAYA does not store your credit or debit card details.

Payments are processed securely through trusted third-party payment providers that use industry-standard encryption to protect your information.

4. Print & Shipping Partners

As a print-on-demand business, we share only the information necessary to fulfil your order with our trusted production and shipping partners.

This may include:

  • Your name
  • Delivery address
  • Ordered products

These partners may only use your information to manufacture and deliver your order.

5. Cookies

Our website uses cookies to:

  • Remember your preferences.
  • Improve website performance.
  • Enable shopping cart functionality.
  • Analyse website traffic.
  • Support marketing and advertising activities.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties, including:

  • Payment processors
  • Shipping providers
  • Print fulfilment partners
  • Website hosting providers
  • Analytics providers
  • Legal authorities where required by law

7. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

To the fullest extent permitted by law, IRAYA shall not be liable for:

  • Indirect or consequential damages.
  • Loss of profits.
  • Business interruption.
  • Delays caused by third-party shipping providers.
  • Events beyond our reasonable control.

Our maximum liability shall not exceed the amount paid for the relevant order.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

10. Changes to These Terms

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Email: support@iraya.co.uk

We aim to respond within 1–2 business days.